Management

Different Work - A First Course in Effective Supervision


Description
This is your course. It is designed to be self-paced and designed for new supervisors who want to learn how to become effective managers.

The course consists of 12 units, and 4.5 hours of video presentations.
Each unit contains video segments accompanying the PowerPoint presentation and a lesson quiz addressing unit competencies. There are various resources provided for each unit that include readings, exercises and video clips. All of these resources are intended to support you -- the individual learner -- as you progress through the course.

If you have questions or concerns that arise as you proceed through the units, please e-mail the faculty through the mail function of the course. Faculty will check their e-mails on a weekly basis and respond to your inquiries.

I hope you find this course helps you achieve that goal.

Sincerely,
Dan Straub

NOTE: Lesson unit slides and resources PDFs can be downloaded from the Files section below.
Content
  • Lesson Unit 1 - The Supervisor's Job
  • Lesson Unit 1 Slides
  • Lesson Unit 1 Video Presentation
  • Lesson Unit 1 Resource
  • Lesson Unit 1 Quiz
  • Lesson Unit 2 - The Big Picture
  • Lesson Unit 2 Slides
  • Lesson Unit 2 Video Presentation
  • Lesson Unit 2 Resource
  • Lesson Unit 2 Quiz
  • LESSON UNIT 3 - THE TASK
  • Lesson Unit 3 Slides
  • Lesson Unit 3 Video Presentation
  • Lesson Unit 3 Resource
  • Lesson Unit 3 Quiz
  • LESSON UNIT 4 - THE PEOPLE
  • Lesson Unit 4 Slides
  • Lesson Unit 4 Video Presentation
  • Lesson Unit 4 Resource
  • Lesson Unit 4 Quiz
  • LESSON UNIT 5 - MOTIVATION
  • Lesson Unit 5 Slides
  • Lesson Unit 5 Video Presentation
  • Lesson Unit 5 Resource
  • Lesson Unit 5 Quiz
  • Lesson Unit 6 - Effective Communication
  • Lesson Unit 6 Slides
  • Lesson Unit 6 Video Presentation
  • Lesson Unit 6 Resource
  • Lesson Unit 6 Quiz
  • Lesson Unit 7 - People Problems and Problem People
  • Lesson Unit 7 Slides
  • Lesson Unit 7 Video Presentation
  • Lesson Unit 7 Resource
  • Lesson Unit 7 Quiz
  • Lesson Unit 8 - Building Teams
  • Lesson Unit 8 Slides
  • Lesson Unit 8 Video Presentation
  • Lesson Unit 8 Resource
  • Lesson Unit 8 Quiz
  • Lesson Unit 9 - Managing Performance
  • Lesson Unit 9 Slides
  • Lesson Unit 9 Video Presentation
  • Lesson Unit 9 Resource
  • Lesson Unit 9 Quiz
  • Lesson Unit 10 - Toward Service Excellence
  • Lesson Unit 10 Slides
  • Lesson Unit 10 Video Presentation
  • Lesson Unit 10 Resource 1
  • Lesson Unit 10 Resource 2
  • Lesson Unit 10 Quiz
  • Lesson Unit 11 - Managing Beyond the Boundaries
  • Lesson Unit 11 Slides
  • Lesson Unit 11 Video Presentation
  • Lesson Unit 11 Resource
  • Lesson Unit 11 Quiz
  • Lesson Unit 12 - Special Issues
  • Lesson Unit 12 Slides
  • Lesson Unit 12 Video Presentation
  • Lesson Unit 12 Resource
  • Lesson Unit 12 Quiz
  • Course Evaluation
  • Different Work Course Evaluation
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever