Frequently Asked Questions


Technical Requirements

  • Computer Platform: This training website and all course materials are accessible from most connected devices capable of accessing the internet, including most computers, tablets, and mobile devices. The optimum user experience is likely to be had via computer.
  • Web Browser: Google Chrome is the preferred web browser for providing the greatest user experience. Mozilla Firefox is also acceptable. The Apple Safari web browser is not recommended on the computer.
  • Additional Applications: Some training materials are provided in PDF format and require access to Adobe Reader or a web browser or other application capable of opening PDF documents.

How to Sign Up

IMPORTANT NOTE: NCSC and ICM manage multiple educational websites, so it's possible that even though you have taken an NCSC or ICM course in the past, you may not have taken a course in this platform before and thus will need to register. If you have difficulty registering, please contact us via the email address listed in the Technical Support section below.

If this is your first time taking a course on this website, you can access courses by following this registration process:

  • Sign Up: If this is your first time using this website, you will need to register. Register using the "Signup" link in the top right of the website.
  • Confirm Your Email Address: Once you sign up, a confirmation email will be sent to the email address you entered. Follow the instruction in the email to confirm your email address and activate your account. Once you confirm your email address you will be automatically logged into the website and be directed to your dashboard page.
    • If you don't see the confirmation email in your inbox, be sure to check your junk or spam folder. You may need to set up your email client to allow (whitelist) emails from the following domains: talentlms.com and courtlms.org
    • If you are unable to find your confirmation email, please use the instructions in the technical support section below to contact us.
  • Log In: If you have previously registered, you will need to log in using the "Login" link in the top right of the website.
  • Select a Course: Select the "Course catalog" link to view the list of available courses. Once you see the course you'd like to take select the course name and then select the "Get this course" button. This will also add the course to your dashboard and your "My courses" page.
  • Start the Course: From the respective course's page, select the "Start course" button to begin taking the course.

Pop-Up Windows

  • Some courses may have modules or units that open up in a pop-up window or new browser window. Be sure to disable any pop-up blocking on your web browser prior to beginning your training.
  • Helpful Tip: Maximize the module pop-up window to fill your monitor's full screen for increased size and readability.
  • Note: Close the module pop-up window by clicking the "x" out button on the pop-up browser window.

Taking a Course

Once you are logged in, follow the simple steps below to begin taking a course.

  • Select a Course: Select the "Course catalog" link to view the list of available courses. Once you see the course you'd like to take select the course name and then select the "Get this course" button. This will also add the course to your dashboard and your "My courses" page.
  • Start the Course: From the respective course's page, select the "Start course" button to begin taking the course.
  • Opening a Pop-Up Window: Selecting the "Click to Start" or "Click to Resume" button may open that module of the course in a pop-up window. Close module pop-up windows by either clicking the "x" out button on the pop-up browser window.
  • Returning to the Course page from a Pop-Up Window: After you have closed any open pop-up window, click the course name in the top left corner to return to the course page.

Certificates

For some courses, certificates are awarded to learners who complete the course. As you complete a module of the course as listed in the "Content" section of the respective course's page, you will see a green checkmark indicating that that module has been successfully completed. Upon successful completion of all course requirements, which depending on the requirements for the course, may include viewing of slides, completion of modules and/or quizzes, or the submission of assignments, you will be immediately notified via a "pop-up alert" that you have successfully completed the course and have earned a certificate. You will be able to download and print your PDF certificate.

Additionally, each certificate you earn is accessible from your "My certifications" page for as long as the certification is valid. Be sure to download your certifcate upon completion as certifications cannot be retrieved once they have expired. Check the course description page for certification duration.


Account Management

  • "My" Center: You can manage your account, including updating your email address, password and more by accessing the "My" Center dropdown menu. The menu appears when you hover or click on your name near the top right of the screen. Be aware that you must be logged in to access the "My" Center dropdown.
  • Dashbooard: Access your personal user dashboard by clicking the logo in the top left of the screen. Be aware that you must be logged in to access your user dashboard.

Technical Support

If you're unable to find an answer to your question in the FAQs above, please feel free to contact our Technical Support Help Desk at elearning@ncsc.org. Help Desk personnel are available to answer your questions Monday through Friday, 8:30 a.m. through 5:00 p.m. Technical support questions will be responded to within 24 hours. Holiday schedules vary.