ICM → CCM (Self Study)

Court Performance Standards: CourTools (CPS250SR)


Description
This course is equivalent to the Accountability & Court Performance course.

Note: Faculty Candidates must take a face-to-face or virtual (Zoom) course as part of the faculty certification process.

Learn how to use the CourTools and the Court Performance Standards CPS as a framework to guide your court into the future by setting target performances, then monitoring, evaluating and learning from results. Learn how to introduce CourTools into your court as a means of assessing court performance and guiding the decisions of management, planning and leadership.

The Court Performance Standards are used in hundreds of courts throughout the United States and foreign countries and are widely acknowledged as “the standard” for effective judicial administration. The Court Performance Standards have been endorsed by the Conference of Chief Justices, the Conference of State Court Administrators, the National Association for Court Management, the National College of Probate Judges, the American Judges Association, the Judicial Council of California and numerous courts and court systems. The 10 CourTools are the next evolution of performance standards and are intended to provide a framework for courts to assess their performance across operations embracing both internal and external stakeholders.

This online course is designed to be self-paced and to build a sequential understanding of performance measurement and teach the skills necessary to effectively conduct performance measurement. The course is organized into a series of 10 units containing video segments, readings, a PowerPoint presentation and a self-assessment exercise addressing unit competencies. Course assignments are reviewed by faculty with feedback to reinforce the learning objectives.

VIEW REGISTRATION INFORMATION IN FIRST TWO SEGMENTS OF THE "BEFORE YOU BEGIN" SECTION BELOW

Participants have access to the course materials for three months from the date of payment. In order to receive certification credit for the Certified Court Manager Program (CCM), participants will be required to do the following:
  • Complete all assignments and quizzes with a minimum of 70% accuracy with a minimum of 2 weeks left in your 90-day window to ensure faculty have time to grade your assignments.
  • Complete and submit all course assignments. Instructors will grade your work within a week of receiving it and may return assignments to you for editing/corrections. Be sure to check your course frequently.
  • After you have received grades for all your quizzes and exercises, complete and submit the course evaluation survey.
  • After submitting the evaluation survey, you will be awarded your certificate of completion that you may download or print.
Content
  • Before You Begin
  • Before You Register for This Course... sample
  • Registration Information sample
  • Navigating This Course
  • Objectives and Goals
  • Welcome
  • Your Instructors
  • Objectives and Goals
  • Introduction to CPS: CourTools
  • Overview Video Presentation
  • Lesson Unit 1 - Why Measure Performance?
  • Lesson Unit 1 Slides
  • Lesson Unit 1 Video Presentation License Statuses and Education Rules
  • Resources: CCJ Policy Statements & Resolutions
  • Resources: COSCA Position Paper on Effective Judicial Governance
  • Lesson Unit 2 - Overview of the CPS & CourTools
  • Lesson Unit 2 Slides
  • Lesson Unit 2 Video Presentation
  • Lesson Unit 2 Video: CPS History
  • Lesson Unit 2 Exercise
  • Lesson Unit 3 - CPS Performance Areas & CourTool Measures
  • Lesson Unit 3 Slides
  • Lesson Unit 3 Video Presentation
  • Friesen Video
  • Resources: Appendix C Summary
  • Lesson Units 1-3 Quiz
  • Lesson Unit 4 - What are the CourTools?
  • Resources: Courtools 1-10
  • Lesson Unit 4.1 Slides
  • Lesson Unit 4.2 Slides
  • Lesson Unit 4.3 Slides
  • Lesson Unit 4.4 Slides
  • Lesson Unit 4.5 Slides
  • Lesson Unit 4.6 Slides
  • Lesson Unit 4.7 Slides
  • Lesson Unit 4.8 Slides
  • Lesson Unit 4.9 Slides
  • Lesson Unit 4.10 Slides
  • Lesson Unit 4.1 Video Presentation
  • Lesson Unit 4.2 Video Presentation
  • Lesson Unit 4.3 Video Presentation
  • Lesson Unit 4.4 Video Presentation
  • Lesson Unit 4.5 Video Presentation
  • Lesson Unit 4.6 Video Presentation
  • Lesson Unit 4.7 Video Presentation
  • Lesson Unit 4.8 Video Presentation
  • Lesson Unit 4.9 Video Presentation
  • Lesson Unit 4.10 Video Presentation
  • Lesson Unit 5 - Implementing Performance Measurement Using CourTools
  • Lesson Unit 5 Slides
  • Lesson Unit 5 Video Presentation
  • Resources: Implementing CourTools - A 6-Step Process
  • Lesson Units 4-5 Quiz
  • Lesson Unit 6 - Real Courts/Real Results
  • Lesson Unit 6.1 Slides
  • Lesson Unit 6.2 Slides
  • Lesson Unit 6.3 Slides
  • Lesson Unit 6.4 Slides
  • Lesson Unit 6.5 Slides
  • Lesson Unit 6.1 Video Presentation
  • Lesson Unit 6.2 Video Presentation
  • Lesson Unit 6.3 Video Presentation
  • Lesson Unit 6.4 Video Presentation
  • Lesson Unit 6.5 Video Presentation
  • Lesson Unit 6.1 Superior Court of Justiceburg, Bickering County Exercise
  • Lesson Unit 6.4 Analyzing CourTool Results Exercise
  • Lesson Unit 7 - Measuring Results with Controls
  • Lesson Unit 7 Slides
  • Lesson Unit 7 Video Presentation
  • Lesson Unit 7 Exercise: Functions and Uses of CourTools
  • Lesson Units 6-7 Quiz
  • Lesson Unit 8 - Overcoming "We've Always Done It That Way"
  • Lesson Unit 8 Slides
  • Lesson Unit 8 Video Presentation
  • Lesson Unit 8 Exercise: Overcoming the Negative Mental Model
  • Lesson Unit 9 - Putting It All Together
  • Lesson Unit 9 Slides
  • Lesson Unit 9 Video Presentation
  • Resources: CourTools A Court Performance Framework 5 Reasons...
  • Lesson Units 8-9 Quiz
  • Course Resources
  • Bibliography
  • Course Evaluation
  • CourTools Course Evaluation
Completion rules
  • You must complete the units "Lesson Unit 2 Exercise, Lesson Units 1-3 Quiz, Lesson Units 4-5 Quiz, Lesson Unit 6.1 Superior Court of Justiceburg, Bickering County Exercise, Lesson Unit 6.4 Analyzing CourTool Results Exercise, Lesson Unit 7 Exercise: Functions and Uses of CourTools, Lesson Units 6-7 Quiz, Lesson Unit 8 Exercise: Overcoming the Negative Mental Model, Lesson Units 8-9 Quiz, CourTools Course Evaluation"
  • Leads to a certificate with a duration: Forever