ICM → CCM (Self Study)

Workforce Management (WM) (WM260SS)

Workforce management helps an organization achieve its mission and goals by acquiring and maintaining a productive workforce. In this course participants will learn how workforce practices, policies, and procedures can either help a court comply with employment laws or expose the court to significant legal consequences. In addition, participants will learn recruitment, selection, and retention procedures, and performance management principles that encourage a high-performance work environment. Participants will also explore how to develop strong employee relations and the intricacies of interacting with employee interest groups and organized labor. Further, participants will learn the importance of organizational development in a diverse world and the importance of career development, mentoring, and succession planning.


As a result of participating in this course, participants will be able to:

* Identify sound workforce management policies, procedures, and practices for the courthouse work environment.
* Identify and discuss key federal employment laws that impact the courthouse work environment.
* Identify and apply effective recruitment and selection principles, as well as orientation.
* Articulate effective workforce performance management techniques, including workforce development, mentoring, and succession planning.
* Identify and apply employee relations principles, including discipline.

Please review the technical requirements for this course in the content listing below.
  • Module 0: Welcome to Workforce Management
  • Before You Register for This Course sample
  • Registration Information sample
  • Navigating This Course
  • Welcome Module Interactive Slides
  • Meet Your Faculty
  • Start Your Activity Journal
  • Module 1: Course Introduction & Overview
  • Module 1 Interactive Slides
  • Module 1 Quiz
  • Module 2: Challenges in Court Workforce Management
  • Module 2-A Interactive Slides
  • Module 2 Assignment: Workforce Management Challenges
  • Module 2-B Interactive Slides
  • Module 2 Quiz
  • Module 3: The Legal Foundation of Workforce Management
  • Module 3-A Interactive Slides
  • Module 3 Assignment: Employment Law Discovery
  • Module 3-B Interactive Slides
  • Module 3 Quiz
  • Module 4: Staffing & Orientation
  • Module 4-A Interactive Slides
  • Module 4 Assignment: Multiple-Generational Perspective
  • Module 4-B Interactive Slides
  • Module 4 Activity: Recruiting and Interviewing Methods
  • Module 4-C Interactive Slides
  • Module 4 Quiz
  • Module 5: Effective Performance Management
  • Module 5-A Interactive Slides
  • Module 5 Activity: Performance Ranking
  • Module 5-B Interactive Slides
  • Module 5 Quiz
  • Module 6: Employee Relations
  • Module 6 Interactive Slides
  • Module 6 Quiz
  • Course Completion
  • Upload Your Activity Journal
  • Course Evaluation
Completion rules
  • You must complete the units "Welcome Module Interactive Slides, Module 1 Interactive Slides, Module 1 Quiz, Module 2-A Interactive Slides, Module 2 Assignment: Workforce Management Challenges, Module 2-B Interactive Slides, Module 2 Quiz, Module 3-A Interactive Slides, Module 3 Assignment: Employment Law Discovery, Module 3-B Interactive Slides, Module 3 Quiz, Module 4-A Interactive Slides, Module 4 Assignment: Multiple-Generational Perspective, Module 4-B Interactive Slides, Module 4-C Interactive Slides, Module 4 Quiz, Module 5-A Interactive Slides, Module 5-B Interactive Slides, Module 5 Quiz, Module 6 Interactive Slides, Module 6 Quiz, Course Evaluation"
  • Leads to a certificate with a duration: Forever