ICM → CCM (Virtual)

Caseflow & Workflow Management 2 (CCM) - November 2024 (2024-11-07-CWM2-VNP)


November 7-8, 14-15, 2024 12-4 PM, Eastern Time on all 4 days

Click the Registration Information hyperlink below for the registration link and more details.

Course description:
This course examines known and proven elements of caseflow management (case processing protocols and actions) and workflow management (management of the people, procedures, and resources supporting caseflow management activities). Participants will analyze the effectiveness of their court's current caseflow management system and practices and learn how to apply best practices of caseflow and workflow management to their court.

The course helps court professionals understand what is affecting caseflow positively or negatively in their court, and provides practical tools to improve their court's caseflow and workflow. As a result of participating in this course, participants will be able to:

  • Assess the effectiveness of your court's caseflow management system.

  • Identify steps to reduce the size and age of their court's pending case inventory and streamline caseflow processes.

  • Identify variations in caseload type and complexity and assess implications for caseflow and workflow processes.

  • Discuss challenges that influence the ability to change caseflow management processes.

  • Develop a system that ensures timely disposition of all cases in collaboration with stakeholders.

Completion rules
  • All units must be completed